Grievance Redressal

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

• Acknowledgement within 24 hours of receiving your complaint.
• Resolution within 15 days of receipt, as required by the Intermediary Guidelines.
• Unlawful content removed within 36 hours of a valid order from a court or an authorised government agency.
• Content that is obscene or impersonates a person removed within 24 hours of a valid complaint.
• Data-protection requests answered within 30 days under the DPDP Act, 2023.

Email us with as much of the following as you can:

• your name and a way to contact you;
• the email address or mobile number on the account, if you have one;
• what happened, and when;
• the page address or a screenshot, if it relates to something on the site;
• what outcome you are looking for.

You do not need to write in English. Write in whichever language you are comfortable with — we will reply in the same language.

• Data-protection matters: you may complain to the Data Protection Board of India under the DPDP Act, 2023.
• Consumer matters: you may approach the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission.
• Payment matters: you may raise the issue with your bank or card issuer, though contacting us first is usually faster.

If your complaint concerns the safety or wellbeing of a child, say so in the subject line. We prioritise those messages above everything else and act on them the same day.